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CaptionMate is FCC certified which allows us to provide this service free of charge
The cost of the calls and the captioning are paid for by federal fund that is administered by the FCC.
If you have a hearing loss, you can self-certify during registration. You do not need a doctor’s referral, although we encourage you to see an audiologist for your own health.
Because we are regulated by the FCC, we are required by law to collect certain information such as:
Your address
Birthdate
Last four digits of your social security number
For more information please go to our
Privacy Policy 
Yes, CaptionMate works with 911 in the same way that it works with your other calls. Fast, accurate captioning works whether you are calling 911 or your family and friends
The Federal Telecommunications Relay Service (TRS) allows individuals with hearing loss to place and receive telephone calls using captioning services
Thanks to advances in AI (Artificial Intelligence) technology computers are surpassing human efficiency. The good news is that now you have access to that same speed and accuracy.
Computers don't judge: CaptionMate removes the need for a CA (Captioning Assistant) or Transcriptionist on your call, giving you the freedom and functional equivalency you deserve. Speak freely and openly to your friends and loved ones without that awkward third party operator on the line.
CaptionMate offers captions in more than 100 languages.
The customer care team are happy to take your calls or emails if you have any questions or comments about CaptionMate. We hope you have the best experience and are here to help you every step of the way!
CaptionMate works on your computer. Simply log in to your CaptionMate account and see calls comfortably on your computer screen!
CaptionMate works on Apple and Android phones. Just download the application from the Apple or Play stores. Adjust the font size to read the text comfortably and you’re ready to make calls you can see!
CaptionMate works on Apple and Android phones. Just download the application from the Apple or Play stores. Adjust the font size to read the text comfortably and you’re ready to make calls you can see!
CaptionMate works on your smart device using your landline phone number. Simply set up your landline number in your profile and begin seeing captioned calls on your smart device.
Using CaptionMate
